Independent short courses for the working world Explore the course collection ›
V•VividfirstPROFESSIONAL ACADEMY

Home / Courses / Customer Service Excellence

Communication and service

Customer Service Excellence

Develop professional customer service, complaint handling and service recovery skills.

COURSE OVERVIEW

Practical learning.
Everyday application.

This course is being developed to help adult learners build relevant skills through learning materials, practical activities and assessment.

Proposed learning outcomes

  • Identify customer needs.
  • handle enquiries and complaints.
  • follow up on service outcomes.

Learning and assessment

The academy portal supports learning guides, resource links, practical assignments, facilitator feedback and final assessments. The specific requirements for this course will be confirmed before enrolment.

Recognition

This short course focuses on workplace readiness and practical skills. Successful completion of the prescribed learning and assessments leads to an academy certificate of completion.