Customer Service Leadership and Management

COURSE OVERVIEW

Practical learning.
Everyday application.

This course is being developed to help adult learners build relevant skills through learning materials, practical activities and assessment.

Proposed learning outcomes

• Set service standards.
• coach team members.
• analyse feedback and plan improvements.

Learning and assessment

The academy portal supports learning guides, resource links, practical assignments, facilitator feedback and final assessments. The specific requirements for this course will be confirmed before enrolment.

Recognition

This short course focuses on workplace readiness and practical skills. Successful completion of the prescribed learning and assessments leads to an academy certificate of completion.