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Communication and service

Conflict Resolution in the Workplace

Develop practical approaches to recognising and resolving workplace disagreements.

COURSE OVERVIEW

Practical learning.
Everyday application.

This course is being developed to help adult learners build relevant skills through learning materials, practical activities and assessment.

Proposed learning outcomes

  • Identify sources of conflict.
  • practise de-escalation.
  • document a resolution and follow-up plan.

Learning and assessment

The academy portal supports learning guides, resource links, practical assignments, facilitator feedback and final assessments. The specific requirements for this course will be confirmed before enrolment.

Recognition

This short course focuses on workplace readiness and practical skills. Successful completion of the prescribed learning and assessments leads to an academy certificate of completion.